Privacy Policy

Last updated: [30/6/2026]

This Privacy Policy explains how the online store [LUMIIRA STUDIO], available on the website [lumiirastudio.com], collects, uses, stores, and protects the personal data of its visitors and customers.

Use of this website and placing an order through our online store constitutes acceptance of this Privacy Policy.

1. Data Controller

The controller of the personal data is:

Company Name: LUMIIRA STUDIO
Honorary title: LUMIIRA STUDIO
Headquarters: GALATADES
Tax ID / Tax Office: [159651918 / GIANNITSWN]
Contact email: [info@lumiirastudio.com]
Phone: [6941511081]

For any questions regarding the protection of your personal data, please contact us at [confidential email or general email].

2. What personal data do we collect?

When you use our website and online store, we may collect the following data:

2.1 Order Information

When you make a purchase, we collect the information necessary to fulfill your order, such as:

  • full name,
  • shipping address,
  • billing address,
  • email,
  • phone,
  • country and region of shipment,
  • zip code,
  • products you purchased,
  • order value,
  • payment method,
  • invoicing details, if an invoice is requested.

2.2 Payment Information

Payments are processed through partner payment providers, such as banks, Stripe, Apple Pay, or Google Pay, provided they are available in the online store.

Our online store does not store complete card information, such as the full card number, CVV, or other sensitive payment information. Payments are processed by the respective payment provider in accordance with its own security terms and privacy policies.

2.3 Contact Information

When you contact us via the contact form, email, phone, or social media, we may collect:

  • full name,
  • email,
  • phone,
  • message content,
  • Information related to your request.

2.4 Newsletter Data

When you subscribe to our newsletter, we collect your email address and, if provided, your name.

Subscription to the newsletter is done solely at your own initiative and with your consent. You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

2.5 Technical Data and Cookies

When you visit our website, technical data may be collected, such as:

  • IP address,
  • device type,
  • web browser,
  • operating system,
  • pages you visit,
  • time spent on the website,
  • Cookies that are necessary for the shopping cart, checkout, and user login to function.

More information about cookies is provided in the section Cookies of this Policy.

3. For what purposes do we use your data?

We use your personal data for the following purposes:

3.1 Order Fulfillment

We process your data in order to:

  • process your order,
  • confirm your purchase,
  • We'll ship your products,
  • contact you regarding your order,
  • We will handle any legitimate returns or issues related to your purchase.

3.2 Shipping of Products

We use the necessary shipping information to deliver your order to the address you provided.

For this purpose, your information is shared with partner courier or shipping companies.

3.3 Payments and Billing

We use the necessary data to:

  • upon completion of the payment,
  • the issuance of a receipt or invoice,
  • compliance with tax and accounting obligations.

3.4 Customer Service

We use your contact information to respond to questions, requests, or issues related to products, orders, shipments, or returns.

3.5 Newsletters and Marketing Communications

If you have subscribed to our newsletter, we use your email address to send you updates, offers, new collections, promotional campaigns, or other relevant content.

You may withdraw your consent at any time.

3.6 Website Security

We process technical data for security purposes, to protect against malicious use, to prevent fraud, and to ensure the proper functioning of the website.

3.7 Service Improvement

When analytics tools or similar technologies are used, we may process usage data to understand the website’s performance and improve the user experience.

When required, non-essential cookies or similar technologies are used only with your consent.

4. Legal Bases for Processing

The processing of your personal data is based, on a case-by-case basis, on the following legal grounds:

  • Contract Performance: to process, pay for, ship, and complete your order.
  • Legal obligation: to comply with tax, accounting, and commercial obligations.
  • Consent: for sending newsletters and for the use of non-essential cookies, where required.
  • Legal interest: for website security, fraud prevention, customer service, and to improve our services, provided that your rights and freedoms do not take precedence.

5. Who We Share Your Data With

Your personal data is shared only when necessary for the operation of the online store and the provision of our services.

They may be disclosed to:

  • courier companies and freight companies,
  • payment providers, banks, or electronic payment services,
  • web hosting and technical support providers,
  • e-shop management partners,
  • accountants or tax specialists,
  • email, newsletter, or communication automation providers,
  • analytics or advertising tool providers, if used,
  • public authorities, when required by law.

Our partners receive only the data necessary to perform the relevant service.

6. Shipments to Greece and Europe

Our online store ships within Greece and to select countries in Europe.

To deliver your order, we provide the relevant courier or shipping company with the necessary shipping information, such as your full name, address, phone number, and email address, where required for delivery updates.

7. Data Retention Period

We retain your personal data only for as long as is necessary for the purposes for which it was collected.

Specifically:

  • Order and invoicing data are retained for as long as required by applicable tax and accounting laws.
  • Customer account data is retained for as long as the account remains active or until you request its deletion, provided there is no legal basis for retaining it.
  • Communication data is retained for as long as necessary to process your request and for a reasonable period of time after its completion.
  • Newsletter data is retained until you withdraw your consent or unsubscribe from the list.
  • Cookies are retained for the duration specified in the website's cookie management tool.

8. Your Rights

Under current data protection laws, you have the following rights:

  • Right to Information regarding the processing of your data.
  • Right of Access the personal data we hold about you.
  • Right to Rectification inaccurate or incomplete data.
  • Right to Erasure, where permitted by law.
  • Right to Restrict Processing.
  • Right to Portability your data.
  • Right to Object in specific forms of processing.
  • Right to Withdraw Consent, where the processing is based on your consent.

To exercise your rights, you can contact us at [email].

If you believe your rights have been violated, you have the right to contact the Personal Data Protection Authority.

9. Cookies

Our website uses cookies and similar technologies to ensure it functions properly and to improve the user experience.

Cookies can be:

9.1 Essential cookies

These are required for the basic functioning of the website, such as:

  • shopping cart,
  • checkout,
  • user login,
  • safety,
  • Saving basic settings.

Essential cookies cannot be disabled through the website, as the online store cannot function properly without them.

9.2 Analytics Cookies

They are used to collect statistics on website usage, such as visits, page views, and browsing behavior.

They are used only if you have given your consent, where required.

9.3 Advertising and Remarketing Cookies

When tools such as Meta Pixel, Google Ads, TikTok Pixel, or similar technologies are used, cookies may be used for advertising purposes and to display relevant ads.

Advertising cookies are used only with your consent, where required.

You can change your cookie settings at any time using the website's cookie management tool.

10. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or unlawful processing.

For example, we use:

  • secure SSL connection,
  • limited access to website management,
  • secure payment providers,
  • technical measures to protect the system,
  • Regular monitoring of the online store's operations.

Although we take reasonable security measures, no electronic transmission or storage of data can be considered completely secure.

11. Data on Minors

Our online store is intended for adults. We do not knowingly collect personal data from minors without the consent of a parent or legal guardian.

If it is determined that data regarding a minor has been collected without the required consent, we will take the necessary steps to delete it.

12. Links to Third-Party Websites

Our website may include links to third-party websites, such as social media platforms, payment providers, or other external services.

We are not responsible for the privacy policies, content, or practices of third-party websites. We recommend that you read the relevant privacy policies before using third-party services.

13. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the law, our services, or the operation of our online store.

The latest version will always be available on this page, with the date of the last update indicated.

14. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: [info@lumiirastudio.com]
Phone: [6941511081]
Address: [GALATADES]