Terms of Use

Last updated: [30/6/2026]

Use of the Website [lumiirastudio.com] and making purchases from the online store [LUMIIRA STUDIO] are governed by these Terms of Use.

By accessing, browsing, or using this website, as well as by placing an order, you acknowledge that you have read, understood, and accepted these terms.

If you do not agree to these terms, please do not use the website or the online store's services.

1. Company Information

The online store is operated by the following company:

Name: [LUMIIRA STUDIO]
Honorary title: [LUMIIRA STUDIO]
Headquarters: [GALATADES]
Tax ID Number: [159651918]
Tax Office: [GIANNITSWN]
Email: [info@lumiirastudio.com]
Phone: [6941511081]
Website: [lumiirastudio.com]

The company sells jewelry and related products through its online store.

2. Purpose of the Online Store

The online store offers jewelry and related products for sale, including, for example, rings, necklaces, bracelets, earrings, and other jewelry collections.

The company makes a reasonable effort to ensure that product information, descriptions, photos, prices, and availability are accurate and up to date.

However, there may be slight variations in a product’s color, texture, or appearance due to lighting, photography, screen resolution, or device settings.

3. Use of the Website

The user is required to use the website lawfully, in good faith, and in accordance with these terms.

Use of this website is prohibited for:

• illegal actions,
• infringement of third-party rights,
• sending malware,
• attempted unauthorized access to the website's systems,
• copying, reproducing, or commercially exploiting content without permission,
• actions that may affect the proper functioning of the online store.

The company reserves the right to restrict or suspend a user's access to the website if a violation of these terms or malicious use is detected.

4. User Account

The user can place an order either as a guest or through a customer account, provided that option is available.

When creating an account, the user is responsible for ensuring the accuracy of the information provided and for maintaining the confidentiality of their passwords.

The company is not liable for any damages resulting from unauthorized use of an account due to the user's negligence.

5. Product Prices

Product prices are listed in euro (€).

The prices listed include VAT, unless otherwise noted.

The company reserves the right to change product prices at any time without prior notice. The price applicable to each order is the price displayed at the time the order is completed.

Any shipping, cash-on-delivery, or additional charges are displayed before the order is finalized.

6. Product Availability

Product availability is displayed on the website based on the data available from the online store.

If a product you ordered is ultimately unavailable, the company will contact you to inform you and, if necessary, cancel the order and issue a refund.

The company does not guarantee that all products will be available at all times.

7. Placing an Order

To place an order, the customer selects the desired products, adds them to the shopping cart, and follows the checkout process.

Before final submission, the client must carefully check:

• the items in the order,
• the quantities,
• billing information,
• the shipping information,
• the payment method,
• the total cost.

An order is considered placed when the customer completes the checkout process and receives a confirmation.

An order confirmation does not necessarily constitute acceptance of the order in the event of a technical error, an incorrect price, product unavailability, or any other material issue.

8. Payment Methods

The online store may support one or more of the following payment methods:

• payment by card,
• payment via an electronic payment provider,
• bank deposit,
• cash on delivery, if available,
• other payment methods that appear at checkout.

The available payment methods are displayed when you complete your order.

The company does not store full card details, such as the full card number or CVV. Card and electronic payments are processed through partner payment providers.

If you pay by bank deposit, your order may be processed after payment is confirmed.

9. Sales Documents

For each order, the required legal document—such as a retail receipt or invoice—is issued, depending on the information provided by the customer and the nature of the transaction.

Documents are issued and transmitted in accordance with current tax legislation and the systems of the Independent Authority for Public Revenue (AADE), such as myDATA, and the prescribed procedures for the electronic issuance of data.

The customer is responsible for the accuracy of the billing information they provide.

10. Shipping and Delivery

The online store ships orders within Greece and to select European countries.

The available shipping options, costs, and estimated delivery times are displayed at checkout or on the dedicated page Shipping Methods.

Delivery times are estimates and may be affected by factors beyond the company’s control, such as courier delays, holidays, strikes, weather conditions, or unforeseen circumstances.

The company is not liable for delays caused by third-party shipping providers or by incorrect shipping information provided by the customer.

11. Order Cancellation

The customer may request to cancel an order by contacting the company at [info@lumiirastudio.com], provided that the order has not already been processed or shipped.

If the order has already been shipped, the Return Policy and the consumer's statutory rights apply.

The company reserves the right to cancel an order in the following cases:

• product unavailability,
• an incorrect value due to a technical or human error,
• inability to confirm payment,
• a suspicious or malicious transaction,
• incorrect or incomplete customer information.

In the event of cancellation of a paid order, the company will issue a refund in accordance with the payment method and the procedures of the respective payment provider.

12. Returns and Cancellations

Product returns are processed exclusively in accordance with the website’s Return Policy and the consumer’s legal rights.

For distance sales, the consumer has the right to withdraw from the contract within 14 calendar days, in accordance with applicable law. The notice of withdrawal must be submitted in writing or by another durable medium, with a clear statement to the business.

The online store does not offer any additional commercial exchanges, returns, credit balances, or replacements beyond those provided for by applicable law.

For more information, please visit the page Return Policy.

13. Defective or Non-Compliant Products

If a product you received is defective or does not match its description, your statutory consumer rights apply.

Under EU rules, consumer products are covered by a minimum statutory warranty of 2 years for defective products or products that do not meet the characteristics described.

In such a case, the customer should contact the company at [info@lumiirastudio.com], providing the order number and describing the problem they encountered.

Normal wear and tear, misuse, improper care, contact with water, chemicals, cosmetics, perfume, or sweat, as well as wear and tear on the plating due to use, are not necessarily considered product defects.

14. Personalized Products

Products manufactured to special order, customized products, engraved products, products with initials, special sizes, or special configurations may be excluded from the right of withdrawal, in accordance with applicable law.

The relevant information can be found on the page Return Policy.

15. Jewelry Care

The customer must follow the jewelry care instructions, where provided.

To keep your jewelry in good condition, it is recommended that you avoid contact with:

• water,
• scent,
• cosmetics,
• chemical products,
• sweat,
• humidity,
• hard surfaces or impacts.

Normal wear and tear resulting from use, friction, or contact with external factors does not automatically constitute a product defect.

16. Copyright

All content on this website, including but not limited to text, photographs, logos, graphics, artwork, trademarks, product descriptions, and design elements, is the intellectual or commercial property of the company or third-party rights holders.

Copying, reproducing, modifying, distributing, republishing, or using the content for commercial purposes is prohibited without prior written permission.

17. Links to Third-Party Websites

This website may contain links to third-party websites, such as payment providers, courier services, social media platforms, or other services.

The company is not responsible for the content, security, privacy policies, or practices of third-party websites.

The use of third-party services is at the user's own risk and in accordance with the terms and conditions applicable to each service.

18. Personal Data

Personal data is processed in accordance with the website's Privacy Policy.

For information about the personal data we collect, the purposes of processing, the recipients, cookies, and your rights, please refer to the page Privacy Policy.

19. Limitation of Liability

The company makes reasonable efforts to ensure the secure and uninterrupted operation of the website.

However, it does not guarantee that the website will operate without interruptions, errors, or technical problems.

The company is not liable for damages resulting from:

• Temporary unavailability of the website,
• technical problems with third-party providers,
• malicious acts by third parties,
• incorrect use of the website by the user,
• events of force majeure.

The company neither excludes nor limits liability that cannot be excluded under applicable law.

20. Force Majeure

The company shall not be liable for any delay or failure to perform its obligations when such delay or failure is due to events of force majeure or circumstances beyond its reasonable control.

For example, such events may include natural disasters, strikes, war, government measures, transportation disruptions, widespread technical failures, service provider issues, or extraordinary circumstances.

21. Amendment of Terms

The company reserves the right to modify these Terms of Use at any time.

The current version will be available on this page, along with the corresponding last update date.

Continued use of the website following a change to the terms constitutes acceptance of the new terms.

22. Governing Law and Dispute Resolution

These Terms of Use are governed by Greek law.

For any dispute arising from the use of the website or from a transaction through the online store, the parties will make every effort to resolve the matter amicably.

In the event that an amicable resolution is not possible, the courts designated by applicable law shall have jurisdiction.

23. Contact

If you have any questions regarding these Terms of Use, please contact us:

Email: [info@lumiirastudio.com]
Phone: [6941511081]
Address: [GALATADES]